Privacy Policy for Solterra Wellness Club
At Solterra Wellness Club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your data.
By using our services, booking a class, visiting our website, or engaging with our communications, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Contact Information:
Your name, email address, phone number, and mailing address when you register, book classes, or subscribe to updates.
1.2 Payment Information:
If you purchase memberships, services, or retail items, we collect payment card details, billing address, and related transaction information.
1.3 Health and Wellness Data:
When applicable, we may collect limited health information relevant to providing safe and personalized fitness, yoga, or wellness experiences (e.g., injuries, medical considerations, fitness goals).
1.4 Communications:
Records of communications, such as emails, forms, and text message exchanges with our team.
1.5 Usage Information:
Information about how you use our website or mobile app, including IP address, browser type, device identifiers, and activity data.
2. How We Use Your Information
We use your personal information to:
- Deliver and manage memberships, classes, and wellness services.
- Communicate updates, schedule changes, and promotions.
- Process payments and maintain accurate financial records.
- Personalize your fitness and wellness experience.
- Send relevant marketing messages and service updates. (Message frequency may vary; you may reply STOP to opt out or HELP for assistance.)
3. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. While no system is completely secure, we take all appropriate measures to maintain your privacy and data integrity.
4. Data Sharing
We do not sell or share your information for marketing or promotional purposes.
We may share limited data only in the following cases:
4.1 Service Providers:
Trusted vendors who assist in operating our systems, processing payments, or delivering communications — all under confidentiality agreements.
4.2 Text Messaging Data:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will never be shared or sold.
4.3 Legal Requirements:
When necessary to comply with laws, regulations, or valid legal requests.
5. Your Rights
You may:
- Access your personal data.
- Correct inaccurate or incomplete information.
- Request Deletion of your information.
- Opt Out of marketing communications at any time.
- Request Data Portability where technically feasible.
To exercise these rights, contact us using the details below.
6. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your data, please contact us at info@solterrawellnessclub.com
7. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a new “Last Updated” date. Your continued use of our services constitutes acceptance of the revised terms.
Terms and Conditions
Solterra Wellness Club Terms and Conditions
Welcome to Solterra Wellness Club. These Terms and Conditions govern your use of our studio, website, mobile app, and SMS communication program. By engaging with Solterra Wellness Club or participating in our services, you agree to these terms.
1. General Participation Terms
Eligibility:
Participants must be at least 18 years old or have parental/guardian consent.
Payments & Fees:
Memberships are billed monthly unless otherwise stated. Late or failed payments may incur additional fees or suspension of access.
Cancellations & Holds:
Cancellations or membership pauses require written notice at least 14 days before the next billing cycle.
Studio Etiquette:
Members agree to maintain respect for others, follow staff direction, and use equipment safely. Misconduct, harassment, or damage to property may result in suspension or termination of membership.
2. SMS Communication Program
Program Name: Solterra Wellness Club SMS Program
By opting into our text messaging program, you agree to receive messages related to:
- Class reminders and updates
- Event and schedule notifications
- Exclusive offers and promotions
- Important studio communications
Message Frequency: Typically 4–6 messages per week, varying based on your engagement and preferences.
Opt-Out:
To stop receiving texts, reply STOP at any time. To request help, reply HELP.
Message & Data Rates:
Message and data rates may apply based on your mobile carrier plan.
Support:
For assistance, contact info@solterrawellnessclub.com or call (614) 705-0412.
Data Privacy:
Mobile information and consent data will never be shared or sold.
3. Liability Waiver
By participating in classes or wellness services at Solterra Wellness Club, you acknowledge and accept the inherent risks of physical activity. You agree to hold Solterra Wellness Club, its staff, and affiliates harmless for injuries or losses except in cases of gross negligence or willful misconduct.
4. Changes to Terms
Solterra Wellness Club reserves the right to modify these Terms and Conditions at any time. Updates will be effective upon posting on our website or via direct notice (email or SMS).
Thank you for choosing Solterra Wellness Club — your everyday ritual for strength, stillness, and renewal.